FAQ

Frequently Asked Questions

Can I get a catalog? 

At this time, we do not have a catalog available. If you would like to receive email updates, please subscribe.

 

Do I have to register for an account to place an order? 

Yes. Registration simply saves your information so that you do not have to type it into the order forms. We will not share your information with third parties. Learn more about our terms of use and read our privacy policy.

 

How do I register for an account? 

Fill in these required fields and click "Create." This is the information we will use to process and ship your order.

 

What if my account information changes? 

You can review and edit your account information any time you place an order. Simply change the pre-populated fields and your new information will be saved.

 

How do I place an order? 

You can place an order either by contacting customer service or by placing an order online. If you would like to order by phone, one of our customer service agents will be happy to assist you. To contact customer service, email us or call 617.504.9659.

 

I'm having problems placing an order. What can I do? 

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service. One of our customer service agents will be happy to provide assistance. To contact customer service, email us or call 617.504.9659.

 

How do I determine the shipping charges on my order? 

To view our shipping and delivery information see shipping and delivery page.

 

How can I make sure my order went through? 

Once you successfully place an order, you will view a receipt page. On this page will be your order confirmation number. A copy of this receipt will be emailed to you as well.

 

Is there sales tax applied on my order? 

No sales tax on uniforms. Tax will be applied to other items.

 

How long does delivery take? 
The delivery time depends on the shipping service you choose. Learn more about our shipping and delivery services.

 

How do I return something I ordered? 
Read our instructions on how to return an item.

 

Do you ship internationally? 
Yes we absolutely do! We ship all over the world. 

 

Do you ship to PO boxes? 
No. Our shipping provider (UPS, UPS and FEDEX) does not allow packages to be delivered to PO boxes.

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